The tourism and hospitality industry in Zimbabwe thrives on delivering memorable experiences, comfort and safety. While attention is often placed on the quality of service and guest satisfaction, one of the most important aspects of hospitality is preparedness for medical emergencies. Accidents and health incidents can occur anywhere and the ability to respond quickly can mean the difference between life and death.
Legal and Compliance Requirements
Zimbabwe’s Ministry of Tourism and Hospitality Industry through the Zimbabwe Tourism Authority (ZTA) requires operators to maintain essential safety equipment on their premises. This includes First Aid Kits and stretchers. In addition, health and labour regulators such as the Ministry of Health and Child Care and the National Social Security Authority (NSSA) set standards for workplace safety. For hotels, lodges, restaurants and tour operators, compliance is not only a legal obligation but also a demonstration of professionalism and responsibility towards guests and employees.
Hotels, Lodges and Restaurants
Hotels and lodges serve hundreds of guests daily which increases the likelihood of unexpected medical incidents. Slips on wet bathroom tiles, falls on staircases, cuts from broken glass, burns from kitchen accidents and allergic reactions are common scenarios. Employees are also exposed to workplace risks such as burns, knife cuts, strains from lifting heavy items or even fainting during long shifts.
In restaurants and catering environments accidents often involve hot liquids, sharp utensils and slips in kitchens. Having well-equipped First Aid Kits readily available ensures that both staff and guests receive immediate care while waiting for medical professionals to arrive.
Remote and Highway Locations
Many of Zimbabwe’s tourist attractions are located in remote or wilderness areas. Safari lodges, game parks and camps often operate far from hospitals or clinics. In such settings emergency transport may take hours and highway evacuations can be delayed by distance or road conditions. This makes the presence of stretchers and comprehensive First Aid Kits absolutely vital. The ability to stabilise a guest or employee on site before professional medical care is accessible could save a life.


Road Travel and Group Tours
Travel agencies and tour operators regularly transport groups to national parks, resorts and cultural sites. These trips expose travellers to a variety of risks including heat stroke, dehydration or exhaustion during long walks or hikes, especially under the hot Zimbabwean sun. Tripping and falling on uneven ground, steps or rough terrain is also common, leading to sprains, bruises or fractures. Others might experience minor cuts, burns or stomach upsets while camping or during outdoor meals.
Medical emergencies such as fainting or sudden chest pains can happen unexpectedly within a group. Having access to a comprehensive First Aid Kit ensures that immediate care is available while waiting for further medical assistance. Road accidents during highway travel remain a possibility and they also require immediate first aid. In every scenario a well-stocked Travel Agency/Tour Guide First Aid Kit and a Foldable Carry Stretcher are indispensable for stabilising and supporting injured travellers until emergency services arrive.
Tailored First Aid Kits for Tourism and Hospitality
Empowered Travel provides NSSA-compliant kits specifically designed for the tourism and hospitality sector. Each kit is equipped with items chosen for its environment.
Hotel/Lodge First Aid Kit (Medium) – $115


- Lite Conforming Gauze bandages 10cm x 4.5m – 20 • Gauze compress swabs 7.5cm x 7.5cm – 8 ply (100pcs) – 1 box
- Crepe bandages 5cm x 4.5m – 10 • Crepe bandages 7.5cm x 4.5m – 10
- Crepe bandages 10cm x 4.5m – 10 • Plasterman plaster strips water resistant – 50
- Latex Gloves – 50 • Triangular bandages 9.6cm x 9.6cm x 1.36m – 12
- Safety Pins – 120 • Blunt point scissors – 1
- Tweezer – 1 • Chett-Single sterile eye pads with bandage – 12
- Splint interlocking – 2 • Cetrimide solution 100ml wound cleaner – 1
- Cotton wool 100g – 1 • CPR mouthpiece – 1
- Burn wound dressing 40g 10cm x 10cm – 1 • Sterile gauze compress 7.5cm x 7.5cm – 2
- Elastic plaster roll 2.5cm x 3m – 1 • Microporous paper tape 2.5cm x 5m – 1
- Eye bath plastic cup – 1 • Stretch bandage dressing No.3, 7.5cm x 10cm – 4
- Stretch bandage dressing No.5, 15cm x 20cm – 4 • Trauma Collar – 1
Hotel/Lodge First Aid Kit (Large) – $205


- Large FAK Box Black 59cm x 36cm x 14cm – 1 • Lite Conforming Gauze bandages 10cm x 4.5m – 20
- Gauze compress swabs 7.5cm x 7.5cm – 8 ply – 1 box • Crepe bandages 5cm x 4.5m – 10
- Crepe bandages 7.5cm x 4.5m – 10 • Crepe bandages 10cm x 4.5m – 10
- Plasterman plaster strips water resistant – 50 • Latex Gloves – 50
- Triangular bandages 9.6cm x 9.6cm x 1.36m – 12 • Safety Pins – 120
- Blunt point scissors – 1 • Tweezer – 1
- Chett-Single sterile eye pads with bandage – 12 • Splint interlocking – 5
- Cetrimide solution 100ml wound cleaner – 1 • Cotton wool 100g – 1
- CPR mouthpiece milky quicksave yellow – 10 • Burn wound dressing 40g 10cm x 10cm – 5
- Sterile gauze compress 7.5cm x 7.5cm – 10 • Elastic plaster roll 2.5cm x 3m – 1
- Microporous paper tape 2.5cm x 5m – 1 • Eye bath plastic – 2
- Stretch bandage dressing No.3, 7.5cm x 10cm – 4 • Stretch bandage dressing No.5, 15cm x 20cm – 4
- Trauma collar – 5 • Thermometer digital – 1
- Blanket emergency space rescue adult – 10
Self-catering Accommodation First Aid Kit – $78


- Cetrimide Cream 30g tub – 1 • Cetrimide wound cleaner 100ml – 1
- Gauze compress 7.5cm x 7.5cm – 8ply (100) – 1 box • Sterile swabs Gauze Compress 7.5cm x 7.5cm 8ply (5pcs) – 2
- Cotton Wool 50g – 1 • Tweezer – 1
- Scissors – 1 • Safety Pins – 12
- Gloves Latex Large – 2 • Gloves Latex Medium – 2
- CPR mouthpiece Resusaid – 2 • Splint interlocking – 2
- Conform Bandage 7.5cm x 4.5m – 4 • Conform Bandage 10cm x 4.5m – 4
- First Aid Dressing No.3, 7.5cm x 10cm – 4 • First Aid Dressing No.5, 20cm x 15cm – 4
- Elastic Plaster Roll 2.5cm x 3m – 1 • Microporous Paper Tape 2.5cm x 5m – 1
- Triangular Bandage 96cm x 96cm x 1.36m – 4 • Burn Gel Dressing 10cm x 10cm – 1
- Emergency Burn Care Hydrogel 125ml – 1 • Alcohol Swabs 30mm x 55mm – 20
- Emergency Blanket – 1 • Blood Spill Kit – 1
- Finger Cot (Medium) – 50 • Apron Disposable – 2
- Plaster Adhesive Bandages – 20
Restaurant/Catering First Aid Kit – $125


- Cetrimide wound cleaner 100ml – 1 • Cetrimide Cream 30g tub – 2
- Gauze compress 7.5cm x 7.5cm – 8ply (100) – 1 box • Sterile swabs Gauze Compress 7.5cm x 7.5cm 8ply (5pcs) – 5
- Cotton Wool 50g – 1 • Tweezer – 1
- Scissors – 1 • Safety Pins (12s) – 3
- Gloves Latex pairs – 20 • CPR mouthpiece Resusaid – 4
- Splint interlocking – 2 • Crepe bandages 7.5cm x 4.5m – 4
- Conform Bandage 7.5cm x 4.5m – 4 • Conform Bandage 10cm x 4.5m – 4
- Pressure dressing No.3, 7.5cm x 10cm – 6 • First Aid Dressing No.5, 20cm x 15cm – 6
- Elastic Plaster Roll 2.5cm x 3m – 1 • Microporous Paper Tape 2.5cm x 5m – 1
- Triangular Bandage 96cm x 96cm x 1.36m – 6 • Burn Gel Dressing 10cm x 10cm – 5
- Emergency Burn Care Hydrogel 125ml – 1 • Alcohol Swabs 30mm x 55mm – 20
- Emergency Blanket – 2 • Blood Spill Kit – 2
- Finger Cot (Medium) – 100 • Apron Disposable – 8
- Trauma collar – 1 • Waterproof plasters box (100pcs) – 1

Car Hire Vehicle First Aid Kit – $43
- Eye pad with bandage – 1 • Cetrimide wound cleaner 50ml – 1
- Tweezer – 1 • Conforming bandage 75mm x 4.5m – 1
- Safety Pins – 12 • Latex gloves large – 1 pair
- Latex gloves medium – 1 pair • CPR mouthpiece – 1
- Emergency blanket – 1 • Splint combo – 1
- Cotton wool balls (5pcs) – 1 • Gauze swabs 75mm x 75mm 8ply (10pcs) – 1
- Gauze swabs sterile 75mm x 75mm 8ply (5pcs) – 1 • Scissors – 1
- Conforming bandage 50mm x 4.5m – 1 • Dressing No.3, 7.5cm x 10cm – 1
- Dressing No.5, 15cm x 20cm – 1 • Plaster strips assorted (25pcs) – 1
- Elastic plaster roll 2.5cm x 3m – 1 • Microporous paper tape 2.5cm x 5m – 1
- Triangular bandage 96cm x 96cm x 136cm – 2 • Eye bath plastic – 1
Travel Agency/Tour Guide First Aid Kit – $66



- Cetrimide wound cleaner 100ml – 1 • Sterile Gauze Compress 7.5cm x 7.5cm 8ply (5pcs) – 1
- Gauze Compress 7.5cm x 7.5cm 8ply (100pcs) – 1 box • Cotton wool 50g – 1
- Tweezer – 1 • Scissors – 1
- Safety Pins – 12 • Gloves Latex large – 2
- Gloves Nitrile large – 2 • CPR mouthpiece – 1
- Splint interlocking – 2 • Conforming Bandage 7.5cm x 4.5m – 2
- Dressing No.2, 5cm x 1.2m – 2 • Dressing No.3, 7.5cm x 10cm – 2
- Dressing No.5, 15cm x 20cm – 2 • Elastic plaster roll 2.5cm x 3m – 1
- Microporous paper tape 2.5cm x 5m – 1 • Triangular bandage 96cm x 96cm x 136cm – 1
- Burn wound Gel Dressing 40g – 1 • Eye bath plastic – 1
- Instant ice pack disposable – 1 • Cervical trauma collar – 1
- Eye shield cover plastic – 1 • Eyepad oval 6x8cm – 1
- Alcohol wipes antiseptic 19x12cm – 2 • Spandex Crepe Bandage 7.5cm x 4.5m – 1
- Spandex Crepe Bandage 5cm x 4.5m – 1 • Emergency Blanket – 1
- Digital Thermometer – 1 • Dressing pads sterilised 10cm x 10cm – 2
- Omnistrip wound closures (10 strips) – 1 • Plaster strips (20pcs) – 5
Foldable Carry Stretcher – $166

Lightweight, durable and portable stretcher designed to carry injured persons safely in emergencies. Essential for tour operators, lodges, safari camps and travel agencies operating in areas where quick medical evacuation may be required.
Conclusion
First Aid readiness is not just about ticking a compliance box. It is about safeguarding lives, protecting businesses from liability and enhancing the reputation of Zimbabwe’s tourism and hospitality sector. By investing in the right First Aid Kits and stretchers operators show their commitment to the wellbeing of both guests and employees. In an industry built on trust and care this preparedness is not optional—it is essential.
